Passport of public services:
Acquisition of a right for land parcels belonging to government which do not require trading (tenders, auctions)

1 Name of the service Acquisition of a right for land parcels belonging to government which do not require trading (tenders, auctions)
2 Service provider (service providing agency) “Land Relations Department of city of Almaty” municipal public institutionReception of applications and outputting of results of public services provision
3 Service taker (service consumer) Persons or corporate entities
4 Form of provided services paper
5 Work schedule The work schedule of service provider is Monday through Friday, from 9 a.m. till 18.30 p.m. with lunch break from 1 p.m. till 2.30 p.m. except weekends and holidays in accordance with labour legislation of Republic of Kazakhstan.

Reception of applications and outputting of results of public services provision is done in the period from 9 a.m. till 5.30 p.m. with lunch break from 1 p.m. till 2.30 p.m.

Public services are provided in order of arrival, in a walk-in manner, without speed servicing.

6 Necessary documents List of documents necessary for provision of public services at application of service taker (or authorised representative: corporate entity by credentials; person by attested POA):

1) Application in the form in accordance with Annex of the current standard of public services;

2) Document of identification (required for identification of personality);

7 Cost of services and order of payment Free of charge
8 Term of the service provision Term of the public services provision:
1) 30 (thirty) working days since the day of submission of set of documents to service provider excluding time required for creation of land use design;
refusal of application processing at insufficiency of submitted documents – 2 (two) working days;2) maximum allowable waiting time of submission of set of documents – 15 (fifteen) minutes;3) maximum allowable servicing time – 15 (fifteen) minutes.
9 Result of service provision Result of public services provision – resolution on grant of a right for land parcel or reasonable refusal of provision of public services in cases stated in paragraph 10 of a standard.
10 Laws and regulations The standard of public services of Acquisition of a right for land parcels belonging to government which do not require trading (tenders, auctions) approved by order No.151 of Minister of National Economy of Republic of Kazakhstan on 30 March, 2016.
Regulations of public services of Acquisition of a right for land parcels belonging to government which do not require trading (tenders, auctions) approved by resolution resolution No. 4/566 of the akimat of city of Almaty
on 5 September 2016.
11 Complaints procedures Complaint of a decision, activity (inactivity) of Ministry, service provider and (or) its public officers regarding provision of public services:
complaint is made in the name of Director of service provider or Director of superior government agency (superior official);
complaints are accepted in written form by mail or by courier through clerical office of service provider or superior government agency;
registration of complaint (stamp, registration number and registration date are to be set on second copy of complaint or on complaint cover letter) is a confirmation of complaint acceptance in the clerical office of service provider or superior government agency;At application via web portal the information about complaints procedure can be acquired by call to Uniform call canter: 1414, 8 800 080 7777.
At addressing complaint via web portal service taker from his personal account can access information of his application which is being updated during processing of application by service provider or superior government agency (notes of delivery, registration, execution, consideration response or refusal of consideration).In complaint:1) Person shall state its family name, name, patronymic (in its existance), post address;2) Corporate entity shall state it’s name, post address, reference number and date.

The complaint of service taker delivered to service provider or superior government agency shall be considered in 5 (five) working days since the day or it’s registration. Substantiated response regarding results of complaint consideration is sent to service taker by mail or given from hand to hand at clerical office of service taker or superior government agency

In case of dissent with results of provided public services, service taker can address a complaint to authorised body for assessments and observations on quality of provision of public services.
Service taker’s complaint delivered to authorised body for assessments and observations on quality of provision of public services shall be considered in 15 (fifteen) working days since the day or it’s registration.
In case of dissent with results of provided public services, service taker shall address a complaint to court in accordance with Law of Republic of Kazakhstan.