Approved by

Resolution No.3/477 of the akimat of Almaty

Dated September 27, 2016

 

Regulations of public services of

Grant of permission for change of designated purpose of a land 

parcel

 

  1. General provisions

 

  1. Public services of Grant of permission for change of a land parcel designated purpose (hereinafter – public services) is provided by akimat of Almaty (hereinafter – service provider)

Reception of documents and outputting of results of public services provision is performed by:

  • clerical office of service provider.
  • “Public Corporation Government for Citizens ” Non-commercial Joint Stock Company (hereinafter – Public corporation),
  • web portal of on-line government egov.kz (hereinafter – portal).
  1. Form of provision of public services: electronic (partially automated) and (or) paper
  2. Result of provision of public services is a resolution of change of a land parcel designated purpose or refusal of change of a land parcel designated purpose in cases stated in paragraph 10 Standard of public services of Grant of permission for change of a land parcel designated purpose approved by order of acting Minister on National Economy of the Republic of Kazakhstan No. 272 dated March 27, 2015 (hereinafter – Standard).

Form of outputting of result of public services provision: electronic and (or) paper

Public services are provided to persons and corporate entities (hereinafter – service taker) on free of charge basis.

In cases of service taker’s written application for result of provision of public services the electronic form of result is printed, certified with a seal and signed by service provider.

Result of provision of public services can be found in personal account of service taker as electronic document signed by authorised representative of service provider with electronic digital signature (hereinafter – EDS).

  1. Description of operating procedures of structural subdivisions (staff) of service provider during the process of provision of public services

 

  1. Reception of application and required documents or electronic inquiry of service taker (or authorized representative; corporate entity by credentials; person by attested power of attorney written on state or Russian language for provision of public services) in the form in accordance with Annex 1 and documents specified in Paragraph 9 of Standard by service provider is the basis to start the procedure (activity) of provision of public services.

List of documents necessary for provision of public services at application of service taker to service provider:

1) Application in the form in accordance with Annex 1 of the Standard of public services;

2) Document of identification (required for identification of personality);

3) act of cadastral value of land parcel in case of necessity for purchase of land parcel.

  1. Description of procedures (activities) that are a part of the process of provision of public services and their duration:

1) registration of application and enclosed documents submitted via web portal;

2) forwarding application to authorized body for land relations (hereinafter – LRD) and to structural subdivision of local executive authority that exercise functions in the field of architecture and urban development (hereinafter   DAUD)

3)   consideration of application, review of submitted documents and development of materials by LRD and DAUD;

4) preparation of conclusion on defining possibility for utilization of land parcel with designated purpose by LRD and DAUD;

5) consideration of documents at the meeting of Almaty Land Commission (hereinafter – Commission) and making decision on possibility/impossibility  to change land parcel designated purpose;

6) preparation of corresponding akimat’s resolution by LRD;

7) adoption of akimat’s resolution;

8) delivery of copy of akimat’s resolution to service taker.

  1. Result of procedures (activities) of public services provision, that serves as a ground for execution of following procedure (activity) will be:

1) registration of application by service provider;

2) forwarding application to DAUD and LRD;

3) conclusions of DAUD and LRD;

4) rendering of corresponding decision of Commission;

5) preparation of akimat’s resolution;

6) adoption of Almaty akimat’s resolution;

7) approval of result of public services provision;

 

  1. Description of protocol of liaison between structural subdivisions (staff) of service provider during the process of provision of public services

 

  1. List of structural subdivisions (staff) of akimat and service provider which take part in the process of provision of public services:

1) Almaty akimat (service provider);

2) authorized body for land relations;

3) structural subdivision of local executive authority that exercise functions in the field of architecture and urban development.

  1. Description of sequence of procedures (activities) between structural subdivisions (staff) of service provider:

1) akimat registers application submitted via web portal and forwards it to LRD and DAUD within 1 (one) working day;

2) LRD reviews completeness of submitted documents and prepares resolution within 3 (three) working days;

3) DAUD prepares resolution and forwards it to LRD within 3 (three) working days;

4) Commission’s decision is made in two copies in the form of protocol decision within 5 (five) working days since the day of submission of proposal on possibility of utilization of requested land parcel with designated purpose to Commission by authorized body;

5) LRD prepares corresponding akimat’s resolution within 3 (three) working days (period of provision of public services does not include development of land cadastral plan in cases of construction);

6) akimat adopts resolution on change of designated purpose or refusal to change within 5 (five) working days;

7) LRD delivers copy of resolution to service taker within 3 (three) working days.

  1. Period of provision of services is 30 (thirty) calendar days since the day of submission of complete set of documents to service provider as determined by Paragraph 4 of Standard.

The work schedule of service provider is Monday through Friday, from 9 a.m. till 6 p.m. with lunch break from 1 p.m. till 2 p.m. except weekends and holidays in accordance with labour legislation of The Republic of Kazakhstan.

 

  1. Description of protocol of liaison with Public

 Corporation as well as procedures of operating of information systems during the process of provision of public services

 

  1. Service taker or authorized representative (at provision of notarized letter of attorney) provides Public corporation with required documents specified in Paragraph 9 of Standard in order to receive public services.

1) application in the form in accordance with Annex 1 of the Standard of public services;

2) document of identification (required for identification of personality);

3) act of cadastral value of land parcel in case of necessity for purchase of land parcel.

to web portal:

1) electronic application in the form in accordance with Annex 1 of the Standard of public services;

2) electronic copy of act of cadastral value of land parcel in case of necessity for purchase of land parcel.

Employee of Public corporation compares authenticity of original documents with information provided by state information systems of government agencies and returns original documents to service taker afterwards.

Signed acknowledgement of reception of corresponding documents is given to service taker at submission of all required documents.

  1. Public corporation delivers documents to service taker on the ground of acknowledgement at provision of identification document (or to his representative at provision of notarized letter of attorney).

Public corporation  provides storage of result during one month after which delivers it to service provider for further storage. At service taker’s apply to Public corporation for reception of prepared documents upon the expiry of one month and upon the request of Public corporation service provider forwards prepared documents to Public corporation for delivery to service taker within one working day .

  1. In case of incompatibility of documents submitted by service taker with the list stipulated in Paragraph 9 of the Standard of public services employee of Public corporation in accordance with Annex 2 of the Standard issues acknowledgement of refusal to accept document.
  2. Period of provision of services is up to 30 (thirty) calendar days since the day of submitting complete set of documents to Public corporationas determined by Paragraph 4 of Standard.

When applying to Public corporation the period of provision of public services does not include the day of reception of documents (however service provider outputs result of provision of public services the day before the end of period of provision of services).

Maximum allowable waiting time of submission of set of documents – 15 (fifteen) minutes;

Maximum allowable servicing time – 15 (fifteen) minutes.

  1. Service taker is able to remotely get information about procedures and status of provision of services via personal account on website as well as via universal call-centre regarding provision of public services. Universal call-centre regarding provision of public services: 1414.
  2. Work schedule of Public corporation is Monday through Saturday inclusive, from 9 a.m. till 8 p.m. without lunch break except weekends and holidays in accordance with labour legislation of The Republic of Kazakhstan.

Public services are provided in the way of ticket system. The tickets can be reserved via web portal.

  1. Step-by-step procedures and decisions of service provider via web portal:

1) Service taker registers on the web portal using unique identification number (hereinafter – UIN), business identification number (hereinafter – BIN) and password (for unregistered service takers);

2) Procedure 1 – service taker is to enter UIN/BIN and password (authorization process) on the website in order to receive services;

3) Condition 1 – check of authenticity of data about registered service taker via UIN/BIN and password;

4) Procedure 2 – web portal creates a report of authorization failure due to corruption of service taker’s data;

5) Procedure 3 – service taker chooses service specified in this Regulations, inquiry form for provision of services is displayed and service taker fills the form (enters data) taking into account its structure and format requirements, attaches copies of required documents specified in Paragraph 9 of the Standard and chooses registration certificate of digital signature (hereinafter – EDS) for certification (signing) of the inquiry;

6) Condition 2 – web portal checks expiration date of the EDS registration certificate and its presence in the list of recalled (cancelled) registration certificates, as well as matching of identification information (of UIN/BIN stated in the inquiry with UIN/BIN stated in EDS registration certificate);

7) Procedure 4 – web portal creates a report of refusal to provide services due to disconfirmation of authenticity of service taker’s EDS;

8) Procedure 5 – forwarding of electronic document (inquiry of service taker) certified (signed) by service taker’s EDS through On-line Government communication server (hereinafter – OGCS) to automated workstation regional On-line Government communication server (hereinafter – AWR ROGCS) for processing of inquiry by service provider;

9) Condition 3 – service provider checks correspondence of documents specified in Paragraph 9 of the Standard and attached by service taker with grounds for provision of services;

10) Procedure 6 – service taker receives the result of services (notification by means of electronic document) created by web portal. Electronic document is created with the use of EDS of authorized representative of service provider.

  1. Diagram of functional cooperation of information systems activated during the process of provision of public services via web portal is shown in the Annex 1 of this Regulations.
  2. Work schedule of the web portal – round-the-clock, except for service breaks due to maintenance execution (at service taker’s inquiry after the end of working day, on weekends and holidays in accordance with the labour legislation of Republic of Kazakhstan reception of applications and delivery of results of public services provision is done on the next working day).
  3. Detailed description of procedures (activities) sequence, coordination of structural subdivisions (staff) of service provider during the process of provision of public services, as well as description of procedures of coordination with the Centre during the process of provision of public services is stated in the reference book of business processes of provision of public services in accordance with Annex 2 to this Regulations.