Approved

by resolution No.3/477 of the

Akimat of Almaty dated 27 September 2016

 

Regulations of public services of

Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government;

 

  1. General provisions

 

  1. Public services of Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government (hereinafter – public services) is provided by “Almaty Land Relations Department” municipal public institution (hereinafter – service provider).

Reception of documents and outputting of results of public services provision is performed by:

  • clerical office of service provider.
  • “Public Corporation Government for Citizens” Non-commercial Joint Stock Company (hereinafter – Public corporation);
  1. Form of provision of public services: paper
  2. Result of provision of provision of public services – approved act of cadastral (estimated) value of land parcel.

Form of outputting of result of public services provision: paper

Public services are provided to persons and corporate entities (hereinafter – service taker) on free of charge basis.

 

  1. Description of operating procedures of structural subdivisions (staff) of service provider during the process of provision of public services

 

  1. Reception of service taker’s application and other required documents, in a State or Russian language, as specified in Paragraph 9 of Standard of public services “Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government” approved by order No. 272 of acting Minister of National Economy of The Republic of Kazakhstan dated 27 March 2015 (hereinafter – Standard) by service provider is the basis to start the procedure (activity) of provision of public services.
  2. Procedures (activities) composing the process of provision of public services:

1) acceptance of documents by specialist of service provider’s clerical office and registration of application;

2) consideration of application and adoption of resolution by service provider’s director;

3) authenticity examination of provided act of cadastral (estimated) value of land parcel by service provider’s designated manager and forwarding it for approval to service provider’s director;

4) consideration and approval of cadastral (estimated) value of land parcel by service provider’s director and forwarding it to service provider’s clerical office;

5) specialist of service provider’s clerical officeoutputs results of provision of public services to service taker.

  1. Result of procedures (activities) of public services provision, that serves as a ground for execution of following procedure (activity):

1) delivery of check of application acceptance;

2) service provider’s director’s resolution;

3) preparation of project of result of public services provision;

4) approval of result of public services provision;

5) outputting of result of public services provision.

 

  1. Description of protocol of liaison between structural subdivisions (staff) of service provider during the process of provision of public services

 

  1. List of structural subdivisions (staff) of service provider which take part in the process of provision of public services:

1) service provider’s clerical office;

2) service provider’s designated manager;

3) service provider’s director;

  1. Description of sequence of procedures (activities) between structural subdivisions (staff) of service provider:

1) service provider’s clerical office’s specialist receives and registers documents submitted by service taker and forwards them to service provider’s director within one working day;

2) Director of service provider  considers submitted documents and forwards them to designated manager of service provider;

3) service provider’s designated manager considers submitted documents for compliance with the law and reviews their completeness prepares documents for approval or reasonable refusal and forwards them for signing by service provider’s director withinone working day;

4) Service provider’s director reviews relevance of execution of documents, signs and forwards to service provider’s clerical office within 1 (one) working day;

5) service provider’s clerical office’s specialist delivers approved act of cadastral (estimated) value of land parcel or reasonable refusal to provide service taker with public services.

  1. Period of provision of services is 3 (three) working days since the day of submitting complete set of documents to service provider as determined by Paragraph 4 of Standard.

The work schedule of service provider is Monday through Friday, from 9 a.m. till 6.30 p.m. with lunch break from 1 p.m. till 2.30 p.m. except weekends and holidays in accordance with labour legislation of The Republic of Kazakhstan.

Reception of applications and outputting of results of public services provision is done in the period from 9 a.m. till 5.30 p.m. with lunch break from 1 p.m. till 2.30 p.m.

Public services are provided in order of arrival, in a walk-in manner, without speed servicing.

 

  1. Description of protocol of liaison with Public corporation during the process of provision of public services

 

  1. Service taker (or authorized representative) provides Public corporation with required documents specified in Paragraph 9 of Standard in order to receive public services.

Employee ofPublic corporation compares authenticity of original documents with information provided by state information systems of government agencies and returns original documents to service taker afterwards.

Signed acknowledgement of reception of corresponding documents is given to service takerat submission of all required documents to Public corporation

  1. Public corporationdelivers documents on the ground of acknowledgement atprovision of identification document (or to his representative at provision of notarized letter of attorney).

Public corporation provides storage of result during one month after which delivers it to service provider for further storage. At service taker’s apply upon the expiry of one month and upon the request of Public corporationservice provider forwards prepared documents toPublic corporation for delivery to service taker within one working day.

  1. In case of incompatibility of documents submitted by service taker with the list stipulated in Paragraph 9 of the Standard employee of Public corporation in accordance with Annex 2 of the Standard issues acknowledgement of refusal to accept document.
  2. Period of provision of services is 3 (three) working days since the day of submitting complete set of documents to service provider as determined by Paragraph 4 of Standard.

When applying to Public corporation the period of provision of public services does not include the day of reception of documents (however service provider outputs result of provision of public services the day before the end of period of provision of services).

maximum allowable waiting time of submission of set of documents – 15 (fifteen) minutes;

maximum allowable servicing time – -15 (fifteen) minutes.

  1. Service taker is able to remotely get information about procedures of provision of services via universal call-centre regarding provision of public services. Universal call-centre regarding provision of public services: 1414.
  2. Time schedule of Public corporation is Monday through Saturday inclusive, from 9 a.m. till 8 p.m. without lunch break except weekends and holidays in accordance with labour legislation of The Republic of Kazakhstan.

Public services are provided in the way of ticket system without speed servicing. The tickets can be reserved via web portal at the location of land parcel.

  1. Detailed description of procedures (activities) sequence, coordination of structural subdivisions (staff) of service provider during the process of provision of public services, as well as description of procedures of coordination with the Centre during the process of provision of public services is stated in the reference book of business processes of provision of public services in accordance with Annex 1 to this Regulations.