Approved

by resolution No.3/477 of the Akimat of Almaty

dated 27 September 2016

 

Regulations of public services of

Approval of land use designs for shaping of land parcels

 

  1. General provisions

 

  1. Approval of land use designs for shaping of land parcels public services (hereinafter – public services) is provided by Almaty Land Relations Department municipal public institution (hereinafter– service provider)

Reception of documents and outputting of results of public services provision is performed by:

  • clerical office of service provider.
  • “Public Corporation Government for Citizens ” Non-commercial Joint Stock Company (hereinafter – Public corporation);
  • web portal of on-line government egov.kz (hereinafter – portal).
  1. Form of provision of public services: electronic (partially automated) and (or) paper
  2. Result of provision of public services – approved  land use design for shaping of land parcels (hereinafter – order).

Form of outputting of result of public services provision: electronic.

Result of provision of public services can be found in personal account of service taker as electronic document signed by authorised representative of service provider with electronic digital signature (hereinafter – EDS).

In cases of written application for result of provision of public services the electronic form of result is printed, certified with a seal and signed by authorised representative of service provider.

Public services are provided to persons and corporate entities (hereinafter – service taker) on free of charge basis.

 

  1. Description of operating procedures of structural subdivisions (staff) of service provider during the process of provision of public services

 

  1. Reception of service taker’s application and required documents or electronic inquiry, in a State or Russian language, as specified in Paragraph 9 of Standard of public services “Approval of land use designs for shaping of land parcels” approved by order No. 272 of acting Minister of National Economy of The Republic of Kazakhstan 27 March 2015 (hereinafter – Standard) by service provider is the basis to start the procedure (activity) of provision of public services.
  2. Procedures (activities) composing the process of provision of public services:

1) acceptance of documents by specialist of service provider’s clerical office and registration of application;

2) consideration of application by service provider’s director and resolution appending;

3) consideration of application and review of submitted documents for compliance with the law by service provider’s designated manager and submitting for approval by service provider’s director.

4) service provider’s director reviews relevance of execution of documents, approves and forwards to service provider’s clerical office;

5) specialist of service provider’s clerical officeoutputs results of provision of public services to service taker.

  1. Result of procedures (activities) of public services provision, that serves as a ground for execution of following procedure (activity):

1) delivery of check of application acceptance and submission of documents to director;

2) service provider’s director’s resolution for service taker’s application;

3) preparation of project of result of public services provision;

4) signing and outputting of result of public services provision.

 

  1. Description of protocol of liaison between structural subdivisions (staff) of service provider during the process of provision of public services

 

  1. List of structural subdivisions (staff) of service provider which take part in the process of provision of public services:

1) service provider’s clerical office;

2) service provider’s designated manager;

3) service provider’s director;

  1. Description of sequence of procedures (activities) between structural subdivisions (staff) of service provider:

1) service provider’s clerical office’s specialist receives and registers documents submitted by service taker. After registration submits set of documents to service provider’s director within 1 (one) working day;

2) Director of service provider considers submitted documents and forwards them to designated manager of service provider within 1 (one) working day;

3) service provider’s designated manager considers submitted documents for compliance with the law and reviews their completeness prepares documents for approval or reasonable refusal and forwards them for signing by service provider’s directorwithin 3 (three) working days;

4) Service provider’s director reviews relevance of execution of documents, signs and forwards to service provider’s clerical office within 1 (one) working day;

5) specialist of service provider’s clerical office delivers approved land use design or reasonable refusal to service taker within 1 (one) working day.

  1. Period of provision of services is 7 (seven) working days since the day of submitting complete set of documents to service provider as determined by Paragraph 4 of Standard.

Public services are provided in order of arrival, in a walk-in manner, without speed servicing.

Work schedule:

1) The work schedule of service provider is Monday through Friday, from 9 a.m. till 6 p.m. with lunch break from 1 p.m. till 2 p.m. except weekends and holidays in accordance with labour legislation of Republic of Kazakhstan.

Reception of applications and outputting of results of public services provision is done in the period from 9 a.m. till 5.30 p.m. with lunch break from 1 p.m. till 2.30 p.m. Public services are provided in order of arrival, in a walk-in manner, without speed servicing and at the location of land parcel.

 

  1. Description of protocol of liaison with Public corporation during the process of provision of public services

 

  1. Service taker (or authorized representative) provides Public corporation with required documents specified in Paragraph 9 of Standard in order to receive public services.

Employee ofPublic corporation compares authenticity of original documents with information provided by state information systems of government agencies and returns original documents to service taker afterwards.

Signed acknowledgement of reception of corresponding documents is given to service taker at submission of all required documents to Public corporation;

  1. Public corporation delivers documents to service taker on the ground of acknowledgement at provision of identification document (or to his representative at provision of notarized letter of attorney).

Public corporation provides storage of result during one month after which delivers it to service provider for further storage. At apply of service taker upon the expiry of one month and upon the request of Public corporation service provider forwards prepared documents for submission to service taker within one working day .

  1. In case of incompatibility of documents submitted by service taker with the list stipulated in Paragraph 9 of the Standard employee of Public corporation in accordance with Annex 2 of the Standard issues acknowledgement of refusal to accept document.
  2. Period of provision of services is 7 (seven) working days since the day of submitting complete set of documents to Public corporation as determined by Paragraph 4 of Standard.

When applying to Public corporation the period of provision of public services does not include the day of reception of documents (however service provider outputs result of provision of public services the day before the end of period of provision of services).

maximum allowable waiting time of submission of set of documents – 15 (fifteen) minutes;

maximum allowable servicing time – -15 (fifteen) minutes.

  1. Service taker is able to remotely get information about procedures and status of provision of services via personal account on website as well as via universal call-centre regarding provision of public services. Universal call-centre regarding provision of public services: 1414.
  2. Time schedule of Public corporation is Monday through Saturday inclusive, from 9 a.m. till 8 p.m. without lunch break except weekends and holidays in accordance with labour legislation of The Republic of Kazakhstan.

Public services are provided in the way of ticket system without speed servicing. The tickets can be reserved via web portal.

  1. Step-by-step procedures and decisions of service provider via web portal:

1) Service taker registers on the web portal using unique identification number (hereinafter – UIN), business identification number (hereinafter – BIN) and password (for unregistered service takers);

2) Procedure 1 – service taker is to enter UIN/BIN and password (authorization process) on the website in order to receive services;

3) Condition 1 – check of authenticity of data about registered service taker via UIN/BIN and password;

4) Procedure 2 – web portal creates a report of authorization failure due to corruption of service taker’s data;

5) Procedure 3 – service taker chooses service specified in this Regulations, inquiry form for provision of services is displayed and service taker fills the form (enters data) taking into account its structure and format requirements, attaches copies of required documents specified in Paragraph 9 of the Standard and chooses registration certificate of digital signature (hereinafter – EDS) for certification (signing) of the inquiry;

6) Condition 2 – web portal checks expiration date of the EDS registration certificate and its presence in the list of recalled (cancelled) registration certificates, as well as matching of identification information (of UIN/BIN stated in the inquiry with UIN/BIN stated in EDS registration certificate);

7) Procedure 4 – web portal creates a report of refusal to provide services due to disconfirmation of authenticity of service taker’s EDS;

8) Procedure 5 – forwarding of electronic document (inquiry of service taker) certified (signed) by service taker’s EDS through On-line Government communication server (hereinafter – OGCS) to automated workstation regional On-line Government communication server (hereinafter – AWR ROGCS) for processing of inquiry by service provider;

9) Condition 3 – service provider checks correspondence of documents specified in Paragraph 9 of the Standard and attached by service taker with grounds for provision of services;

10) Procedure 6 – service taker receives the result of services (notification by means of electronic document) created by web portal. Electronic document is created with the use of EDS of authorized representative of service provider.

  1. Diagram of functional cooperation of information systems activated during the process of provision of public services via web portal is shown in the Annex 1 of this Regulations.
  2. Work schedule of the web portal – round-the-clock, except for service breaks due to maintenance execution (at service taker’s inquiry after the end of working day, on weekends and holidays in accordance with the labour legislation of The Republic of Kazakhstan reception of applications and delivery of results of public services provision is done on the next working day).
  3. Detailed description of procedures (activities) sequence, coordination of structural subdivisions (staff) of service provider during the process of provision of public services, as well as description of procedures for the use of On-line Government Web Portal during the process of provision of public services is stated in the reference book of business processes of provision of public services in accordance with Annex 2 to this Regulations.