Annex 7

to order No. 272 of acting

Minister of National Economy

of The Republic of Kazakhstan

dated March 27, 2015

Standard of public services of

Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government;

 

  1. General provisions
  2. Public services of Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government (hereinafter – public services).
  3. Standard of public services is developed by Ministry of National Economy of Republic of Kazakhstan (hereinafter – Ministry).
  4. Public services are provided by local executive bodies of regions, Astana and Almaty city, cities of oblast significance (hereinafter – service provider).

Reception of documents and outputting of results of public services provision is performed by:

1) service provider’s clerical office;

2) The Republican State Enterprise with the Right of Economic Management Public Service Centre of the Committee of Communications Computerization and Information of Ministry of Investments and Development of the Republic of Kazakhstan (hereinafter – PSC).

  1. Procedures of provision of public services
  2. Term of the public services provision:

1) 3 (three) working days since the day of submission of set of documents to service provider (to Public Service Centre or to the web portal).

2) maximum allowable waiting time of submission of set of documents – 15 (fifteen) minutes;

3) maximum allowable servicing time – 15 (fifteen) minutes.

At application to the PSC term of public services provision does not include the day of submission of documents.

  1. Form of provision of public services: paper
  2. Result of provision of provision of public services – approved act of cadastral (estimated) value of land parcel.

Form of outputting of result of public services provision: paper

  1. Public servicesare provided to persons and corporate entities on a free-of-charge basis.
  2. Work schedule:

1) The work schedule of service provider is Monday through Friday, from 9 a.m. till 6.30 p.m. with lunch break from 1 p.m. till 2.30 p.m. except weekends and holidays in accordance with labour legislation of Republic of Kazakhstan.

Reception of applications and outputting of results of public services provision is done in the period from 9 a.m. till 5.30 p.m. with lunch break from 1 p.m. till 2.30 p.m.

Public services are provided in order of arrival, in a walk-in manner, without speed servicing.

Work schedule of Public corporation  is Monday through Saturday inclusive, from 9 a.m. till 8 p.m. without lunch break except weekends and holidays in accordance with labour legislation.

Public services are provided in the way of ticket system without speed servicing. The tickets can be reserved via web portal, at the locationof land parcel..

  1. List of documents necessary for provision of public services at application of service taker (or authorised representative: corporate entity by credentials; person by attested POA) to service provider or to PSC:

1) Application in the form in accordance with Annex 1 of the current standard of public services;

2) act of evaluating of estimated value of land parcel drawn up by state enterprise maintaining national land registers in the form in accordance with Annex 2 of the current standard of public services..

Service provider and PSC employee get information about identification documents, official registration (reregistration) of corporate entity from corresponding state information systems via On-line government communication server.

Upon submission of all required documents by service taker to:

service provider – the note of registration in clerical office stating time and date of reception of documents on the copy of application is the confirmation of acceptance of written application;

PSC – signed acknowledgement of reception of corresponding document is given to service taker;

Service taker upon provision of public services grants permission to use legally protected secret information contained in information systems unless otherwise stipulated by the law of The Republic of Kazakhstan.

PSC delivers documents on the ground of acknowledgement at provision of identification document (or to his representative at provision of notarized letter of attorney).

PSC provides storage of result during one month after which delivers it to service provider for further storage. At service taker’s apply upon the expiry of one month and upon the request of PSC service provider forwards prepared documents to PSC for delivery to service taker within one working day .

  1. In case of incompatibility of documents submitted by service taker with the list stipulated in Paragraph 9 of the Standard employee of PSC in accordance with Annex 3 of the Standard issues acknowledgement of refusal to accept document.

 

  1. Procedures for complaint of a decision, activity (inactivity) of service provider and (or) its public officers, Public Service Centres and (or) its staff regarding provision of public services

 

  1. Complaint of a decision, activity (inactivity) of Ministry, service provider and (or) its public officers, Public Service Centre and (or) its staff regarding provision of public services: complaint is made in the name of Director of service provider, Ministry to the address: 8 Orynbor street, Astana.

Complaints are accepted in written form by mail or by courier through clerical office of service provider or Ministry.

Registration of complaint (stamp, registration number and registration date are to be set on second copy of complaint or on complaint cover letter) is a confirmation of complaint acceptance in the clerical office of service provider or Ministry.

In case of incorrect provision of services by PSC staff the complaint shall be made in the name of Director or PSC.

Registration of complaint delivered by mail or courier (stamp, registration number and registration date are to be set on second copy of complaint or on complaint cover letter) is a confirmation of complaint acceptance in the PSC.

In complaint:

1) Person shall state its family name, name, patronymic, post address;

2) Corporate entity shall state it’s name, post address, reference number and date.

The complaint of service taker delivered to service provider, Ministry or PSC shall be considered in 5 (five) working days since the day or it’s registration. Substantiated response regarding results of complaint consideration is sent to service taker by mail or given from hand to hand at clerical office of service taker, Ministry or PSC.

In case of dissent with results of provided public services, service taker can address a complaint to authorised body for assessments and observations on quality of provision of public services.

Service taker’s complaint delivered to authorised body for assessments and observations on quality of provision of public services shall be considered in 15 (fifteen) working days since the day or it’s registration.

  1. In case of dissent with results of provided public services, service taker can address a complaint to court in accordance with Law of The Republic of Kazakhstan.

 

  1. Other requirements with reference to specific features of provision of public services including services provided via public services centres

 

  1. Via applying to universal call-centre – 1414, reception of documents for provision of public services is performed by PSC employee at the place of residence of service takers who in the manner prescribed by the laws is fully or partially unable to perform self-service or move by himself, orientate.
  2. Addresses of places of provision of public services can be found at:

1) Ministry web site www. economy.gov.kz;

2) PSC’s web site www.con.gov.kz.

  1. Service taker is able to remotely get information about procedures of provision of services via universal call-centre regarding provision of public services.
  2. Contact numbers of call centres regarding provision of public services: 8 (7172) 74-21-98. Universal call-centre regarding provision of public services: 1414.

 

 

Annex 1

to Standard of public services of Approval of cadastral (estimated) value of specific land parcels

that are sold to private property by the government”

Form

 

To Director of:

_______________________________________

(name of public agency)

from _____________________________________

(family name, first name, patronymic of a person

UIN ___________________________________

or full name

BIN ___________________________________

of corporate entity)

_______________________________________

(particulars of document identifying  _____________________________________

person or corporate entity

_______________________________________

contact number, address)

 

 

Application  You are kindly requested to approve act of cadastral (estimated) value of a land parcel, located at  _________________________________________________________________________________________________________,                                     (location of a land parcel)____________________________________________________________________                    (number and date of protocol of Land Commission)I grant permission to use legally protected secret information contained in information systems.Date__________              Applicant ______________________________                                                (family name, first name, patronymic of a person                                                             __________________________________                                                            or full name of corporate entity                                                              _________________________________                                                                  or authorized representative, signature)

 

 

Annex 2

to Standard of public services “Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government”

Form

Act of cadastral (estimated) value of land parcel

 

  1. Act is drawn up in accordance with citizen’s application
    _______________________________________________________________________________________

(family name, first name, patronymic of a person or full name of corporate entity)

concerning evaluation of a land parcel: _______________________________________________

________________________________________________________________________________

(purpose)

  1. Cadastral number of a land parcel: ______________________________________
  2. Designated purpose of a land parcel ______________________________________

________________________________________________________________________________

  1. Location of a land parcel: _______________________________________

________________________________________________________________________________

  1. Calculation of cadastral (estimated) value of a land parcel (land use rights)
Zone number (for residential areas), types of acreage, soil types (for agriculture land) Area

hectare, square meter

Basic rate

of land fee, tenge

Correction factor Cadastral (estimated) value, thousands tenge
Total
  1. Cadastral (estimated) value of a land parcel (land use rights) is ____________________________________________________________________

(amount in words)

Cadastral (estimated) value of a land parcel is calculated_____________________

_______________________________________________________________________________

(name of the enterprise maintaining national land registers)

____________________                                            _________________________________

(signature                                                               (full name of Director)

 

Director of
____________________________________________________________________

(name of authorized body for land relations)

____________________                                   ______________________________________

(signature                                                                     (full name of Director)

Date ______  _______________

 

Annex 3

to Standard of public services “Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government”

Form

(family name, first name, patronymic (hereinafter – full name) or name of organization of service taker)

_____________________________

(address of service taker)

Acknowledgement of refusal to accept documents

 On the basis of Paragraph 2 of Article 20 of the Law of Republic of Kazakhstan dated April 15, 2013 “On public services”, Department No. __ of branch of Public Services Centre RSE (to specify address) refuses to accept documents for provision of public services of “Approval of cadastral (estimated) value of specific land parcels that are sold to private property by the government” due to incompleteness of set of documents provided by you in accordance with the list, stated by the standard of public services, namely:

Name of documents missing:

1)________________________________________;

2)________________________________________;

3)….

This acknowledgement is made in two counterparts one for each party.

_______________________________                               ____________________

Full name (of PSC employee)                                                                               (signature)

Full name (Provider) _____________

Telephone__________

Received: Full name and signature of service taker

___ _________ 20__